Customer Testimonials


Excellent and Fast Service!

Great company! The service was excellent and fast. Our repair man was efficient and so courteous! Explained everything thoroughly and I really appreciated it! Thanks Kapala! – Wendy D.

So Happy With Our New Boiler!

Thank you from the bottom of our hearts! We are so happy with our new boiler! Thank-you for taking the time to show us all our options and to make sure we were getting exactly what we needed for our home. The financing that was offered made this possible and seamless! Bless your hearts for all your hard work!

– Michelle T.

So Impressed!

They had my parts ordered and ready to install within two days. The office staff was very informative. So impressed with their timely fashion in which they operate. Just in time for the 90 degree days. Thanks so much Kapala H/C.

– Kyle S.

Confident and Pleased!

I have been pleased with everything Kapala has done for me in checking out my furnace. They have given me confidence that they will replace as needed only.

– Ann P.

No Hassles!

They stand behind their merchandise. I got a replacement on a bad part. No hassles!

– Charla E.

Sutmachine8 Sutton
Sutmachine8 Sutton
19:48 04 Jan 22
Jason was fast and friendly! Helpful with all my concerns.
Stefanie Boyle
Stefanie Boyle
22:39 21 Dec 21
Carl Siivola
Carl Siivola
20:09 16 Dec 21
The service team worked efficiently and thoroughly to complete the repair job on our furnace. Im considering the annual service plan that may help prevent similar issues in the future. They have specialized instruments and training that go beyond a screw driver and vacuum cleaner to allow them to detect issues harmful to equipment and occupants during periodic inspections.
Jan S
Jan S
01:37 16 Dec 21
Tim did a great job for me! Nice guy and good work!
Christopher Turner
Christopher Turner
22:08 13 Dec 21
Dan Tallis
Dan Tallis
16:09 09 Dec 21
Tim did a very thorough job and explained everything so I could understand. I have always appreciated the professionalism of this company and their customer service is what keeps me as a satisfied customer.
colleen Dewey
colleen Dewey
14:51 09 Dec 21
Cynde Gray
Cynde Gray
20:50 06 Dec 21
We had no heat and of course it is the coldest day we have had. They were so polite on the call and immediately gave me an emergency appointment. Within 3 hours of the call Jason was here. Little did we realize that our boiler was burning so hot that it was shutting off from CO. Jason did a great job and literally may have saved our lives. Thank you and Kapala you have a customer for life!
Donna Binando
Donna Binando
21:03 30 Nov 21
The technicians at Kapala have always been professional and friendly and helpful. They get 5 stars from me.
Chris Curtis
Chris Curtis
18:52 24 Nov 21
Kapala installed a new furnace three years ago for me. They did a great job and was timely and efficient. They have also serviced our furnace (cleaning) and Tim did a fantastic job with that. Highly recommend Kapala Heating & Air Conditioning!
Susan Adkins
Susan Adkins
23:28 19 Nov 21
Excellent service!
Denice Whiteside
Denice Whiteside
16:19 17 Nov 21
Knowledgeable with our two systems:Carrier furnace and geothermal. Excellent technician. Thorough, efficient and friendly.
Keith Jones
Keith Jones
20:54 13 Nov 21
Kent Lawson
Kent Lawson
21:31 03 Nov 21
Anytime you need heating and air conditioning give them a call
Amber Bader
Amber Bader
18:25 26 Jun 21
Janelle Mackowiak
Janelle Mackowiak
14:12 16 May 21
Everyone at Kapala was great to work with. Super professional, friendly and great to work with. I highly recommend Kapala if you need and heat/AC work done!
Dewayne Heckman
Dewayne Heckman
20:52 14 Feb 21
they did call back on the service call everything was fine
Frank Mielke
Frank Mielke
19:22 27 Dec 20
If you have oil furnace issues the technicians are extremely knowledgeable and thorough. Will get it running as well and safely as possible. Have tried other heating & Cooling Centers but end up returning to them.
Linda Youngblood
Linda Youngblood
22:44 09 Dec 20
Willing to help you - customize your repair needs. Love this place.
FRENCH DRAIN MAN
FRENCH DRAIN MAN
00:52 11 Oct 20
Very professional. Estimator was detailed and spent a lot of time getting things right.
Don Sherman
Don Sherman
10:06 02 Oct 20
Mark provided multiple estimates until we narrowed down our final choices. Brandon the installer was prompt, professional and get in get done approach. Both wore masks during the two days they were on our site. Also, very good use of advanced notifications w texts about what is happening next.
No shame
No shame
17:17 28 Aug 20
Called out for a water heater issue, 100 for the service call and wanted over six hundred to fix, bought the part from terry allen for 75 bucks!!! What a rip off
Lapeer Awning & Window
Lapeer Awning & Window
14:47 07 Jul 20
Thanks a Million Kapala for getting us cooled down quickly when our air was going out we appreciate the fast friendly professional service you guys rock!
Albert Havers
Albert Havers
06:01 29 Jun 20
I have only dealt with Kapala once and though they made a mistake, they went above and beyond to make things right.First I will say that when you call you will not find a nicer bunch of people. They are always a pleasure to talk to, no matter who I was dealing with. Our conversations were friendly and they were knowledgeable.When our furnace went out last year they came out quickly. There was a misdiagnosis of one of the causes of the furnace being out that resulted in us being without furnace heat (we have a fireplace which helped) for a couple days. When this was realized they apologized, made the necessary repairs and let’s just say they took care of us to make things right in a way most businesses would never dream of. Kapala is first class all the way!The way I look at it is that we are all human and make mistakes now and again. It’s how we respond to those mistakes that makes the difference. Rather than make excuses Kapala stepped up to the plate and went above and beyond to make things right. THANK YOU KAPALA!
Emma Mann
Emma Mann
22:25 27 Oct 19
Got the part I needed without telling me I needed a service call because I'm a woman
Sherryll Fodale
Sherryll Fodale
14:12 03 Sep 19
Came out to my house after 5:00 (extra charge which totalled $250 for a 5-minute job) because my ac wasn't working. Replaced a fuse and told me I probably needed a new unit ($2800) if I kept blowing fuses.Well it blew another one. I called Michigan 1 and found out that in fact it only needed a new fuse holder -- actually I didn't even need a fuse because I had a breaker so he removed the fuse box completely. Took him an hour charged me $125 and was gone. No problems since.
Tiffany Chene
Tiffany Chene
17:36 22 Jul 19
Excellent customer service! Did a wonderdul job replacing my furnace and central air unit all in one day!
Chris Zarick
Chris Zarick
14:58 01 Jul 19
Jeremiah White
Jeremiah White
19:54 13 Jun 19
Alan Curtis
Alan Curtis
22:53 30 Apr 19
The tech that came to repair our pool heater was knowledgeable and went over every detail looking for our problem. He determined that the issue was dirty contacts. We were please with his commitment to our issue and interest in seeing that the heater was going to work!
Gary Perria
Gary Perria
23:58 09 Apr 19
Thanks for giving us consistent heat.
Madison O'Brien
Madison O'Brien
20:31 26 Mar 19
From the salesman to the technicians., these guys are great! They showed up perfectly on time, were extremely kind, hard-working, and completed the job WAY quicker than expected. Because of the age of our house, most installs become harder than they need to be. Luckily, Curt and Duncan were able to seamlessly fix any curve balls they came across. We cannot thank Mark, Curt, and Duncan enough for hooking up A/C to this old home... and just in time for summer! We're beyond grateful, and highly recommend their services!
James Fry
James Fry
19:58 01 Mar 19
We are very satisfied with the service of Kapala Heating. They replaced our Furnace and A/C very efficiently and at a good price. We do recommend them to anyone needing replacements or service.
Gary Simmons
Gary Simmons
21:43 13 Feb 19
Could not have asked for a better contractor. Curt and Duncan did a great job on the design of a complete ac ductwork system for our house that previously did not have air conditioning. After design the installation was coordinated with my wife so the location of the registers worked with the layout of our furniture. Their workmanship is top notch and they left the work area clean when the job was complete. Curt and Duncan were professional, courteous and respectful of our house. I felt they installed the system for us as if it were there own home. I would definitely recommend Kapala Heating and Cooling.
Peggy Collins
Peggy Collins
15:09 04 Oct 18
Katie Parker
Katie Parker
15:17 21 Mar 18
Amazing quick, efficient service from nice people !
Andrew Bunting
Andrew Bunting
18:17 26 Feb 18
head in doo doo
head in doo doo
01:05 20 Dec 17
paid $20,000 for a complete system in february of 2014. all top end carrier products.....4 zone furnace, heat pump and duct work. i previously had electric baseboard heat in my home. 2 months having everything installed they had to replace the heat pump. by the next fall they had to replace one of the temp sensors and the thermostat. they just recently had to replace the entire control panel, they had to order one and of course they ordered a thermostat instead, had to wait almost another week for the control panel to come in. every time something happens it takes them weeks to diagnose the problem to fix the problem correctly. and come to find out one of the ducts they ran was installed to the incorrect zone. i’m still waiting for them to come out and rig that up somehow so it’s working with the correct zone. i would definitely NOT recommend them for anything. they are NEVER on time and from the conversations i’ve had with them, in my home or on the phone, they do not seem to be knowledgeable at all.
Brian Thompson
Brian Thompson
17:55 18 Dec 17
Super nice people, I highly recommend 👍
Jane Wilson
Jane Wilson
18:30 18 Nov 17
Amy “Greysquirrel” R
Amy “Greysquirrel” R
03:06 08 Sep 17
Always on time and very professional
Neda Payne
Neda Payne
15:34 28 Jun 17
Very knowledgeable, on time, thorough and they take the time to explain what's being done and why. They answer all of my questions and make sure I understand the basic workings of my heating system.I feel assured that everything is in good working order when they complete the job.
Tera Johns
Tera Johns
15:15 10 Jun 17
Horrible.We had them come out in January to look at two furnaces. Paid over $200 for the estimate. Signed a $311 work order. They came in February to "fix" the furnaces. When he was done he handed me a bill for over $600. Never said the furnace might possibly need a new computer. Didn't ask permission to add on to the plan. I paid the entire balance that day. My husband was livid that they did additional work without notice or permission. After many phone calls back and forth we were able to get some of the money refunded. The owner sent us a nasty email while we were out of town. Returned home to find that the furnace they had fixed was no longer working. (Furnace room is accessible from the garage and we believe may have been entered.) Fast forward to today, we find out the central air, which ran through that furnace system and worked fine last year, no longer works either. Basically we paid this company over $500 to fix a pressure switch on one furnace. They deserve less than one star.
Douglas Dennis
Douglas Dennis
01:11 09 May 17
The furnace is working good
Thomas Taylor
Thomas Taylor
13:28 03 Apr 17
Valerie Graham
Valerie Graham
13:21 22 Jan 17
Most appreciative of the service man that came to fix our oil-burner furnace on an emergency basis yesterday! He was friendly and knowledgeable; he did a great job! He even put up with our pesky dog that thought he was here to visit him lol!
Malcolm Johnson
Malcolm Johnson
23:47 11 Jul 16
The job was done satisfactorily. I would recommend.

Need HVAC Service?

Contact the experts at Kapala Heating & Air Conditioning.

Call us at 810-664-8865!


Kapala Heating & Air Conditioning proudly provides HVAC service to Almont, Columbiaville, Hadley, Imlay City, Lake Orion, Lapeer, Metamora, North Branch, and Oxford, MI, and the surrounding communities. Visit our service area page for more coverage details, call us at 810-664-8865, or request service online today.