Customer Testimonials

Furnace Installation

April 20, 2022

On Sunday, March 27th, we returned home to a flooded basement and no heat. Monday morning we made a call to Kapala and my husband talked to Emily describing our crisis. With temperatures of 45 degrees inside and 20’s outside we were in dire straits. We were emptying out belongings from ice water filled storage containers in a freezing house and staying in a hotel with two cats who just wanted to be home. Emily went to work and sent inspectors out that day. They determined that the furnace would need to be replaced. Mark showed up later that day to assess our needs and ordered a new furnace. Emily and her team quickly worked to put all the steps in place to have a new furnace installed by Friday. Crystal and Aaron arrived first thing Friday morning and installed the new furnace. Everyone involved was professional and extremely sensitive and compassionate to our situation. It has been two weeks since installation and we are very pleased with our new furnace. Thank you all for making a miserable situation a bit more manageable.

-Jerry & Kit Puroll

Outstanding HVAC Service

April 8, 2022

Over the top in all categories outstanding workmanship!
-Bob & Marianne Wilson

Quality HVAC Installation

April 4, 2022

Mark did a great job explaining all the options, the pros and cons, cost efficiencies, lead times without any high pressure techniques. Think we got a quality product and the install technicians were courteous and answered all of our questions. Dealt with Mark on a previous installation and we were just as happy. Thanks!

Very Knowledgeable Staff

March 3, 2022

“Chris, Crystal, and Aaron were all great. Very knowledgable, answered questions. So glad we went with Kapala. They made this long, big, overwhelming job run smoothly. And Kapala made it affordable. Thank you. We will tell everyone about you.”

-George B.

Amazing HVAC Service

October 19, 2021

“Tom is not just a 5 (on 1-5 scale) but actually a real 10!!! Kapala should be proud of their lead technician who acted as a true trusted advisor for my home and family. He not only solved our immediate heating and cooling crisis, he went beyond the typical service call and helped create a technical roadmap for a more energy efficient, resilient and comfortable future. Amazing… and THANKS TOM!!”

–Tim H.

Air Purification Unit Installation

January 4, 2021

Thank you, Janet! I really believe the RGF Plug in Plus air purification units that were recently installed kept our volunteers and families safe from all viruses this year at Holiday Depot. The units made us, me, feel so much more comfortable this year. I was happy to be able to continue our mission for families this year.

– Debbie

Air Conditioning Installation in Columbiaville, MI 48421

July 30, 2020

Chris, Zach, and Curt did a fantastic job installing my AC! I felt bad for them because it was in the 90’s that day. Very pleased with your company and workers. I am passing that on to others. Thank you!

– Rhonda S.

Air Conditioner Installation in MI 48412

July 7, 2020

Our home (2400 Sq.Ft.), has boiler heat and we have always used window air conditioners. I requested 4 appraisals. Asking questions from all (i.e. installation specifics, equipment warranty, manufacturer, etc.). Kapala was the only one that satisfied my inquiries and the only one suggesting that they keep all cooling within the interior of my home when possible, protecting them from the elements.

My AC split unit installation was done by Curt and Zach. Two very particular, professional and caring individuals. Their work was impeccable! The fact that Kapala didn’t rush them to hurry the job like some companies do; was a real asset.

So the bottom line is, when I need heating and/or AC services again I’ll find Curt and Zach wherever they are. Thanks again Kapala Heating and Air Conditioning for having such a fantastic team.

– Paul R.

Ultra-Violet Furnace Light Installation in Ortonville, MI 48462

May 19, 2020

“Yesterday I had ultra-violet light bulbs installed on my furnace that your team installed a few years back, and just want to say how impressed I was with Curt and Brendan on the initial installation and Tom with yesterday’s installation! Working with Mark Butzu has also been a great experience setting everything up and being able to answer all our questions! You have a great team! We are also on the Comfort Rewards service program and did not want to leave out the technicians that have also taken care of our system!!!”

-Mark & Jill R.

Gas Furnace Installation in Lapeer, MI 48446

February 14, 2020

“Our boiler broke beyond repair and converting to a gas furnace was a big choice because of the cost. We are glad we chose Kapala. Curt and Brendan worked very hard and did a great job. We couldn’t be happier with our choice and the work that was done. Chris did a great job explaining what we needed and helped us through the purchasing process. One day while I was working, they even looked after my dog. 🙂 I would absolutely 100% refer my friends and family to Kapala.”

– Ryan A.

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Kapala Heating & Air Conditioning

4.6

Based on 62 reviews

See all reviews Write a review

Michael Orlando

16:02 29 Jun 22

Fast friendly service made all the difference!

Mary Oberlee

00:12 24 Jun 22

Andrew was a gentleman and very knowledgeable. I believe he fixed my problem in a short time and saved me a ton of money. I want to treat he and his significant other to dinner. At the time he was here I was short on cash ..lol... will make sure I do this for him. I am grateful. Thanks so much.

fred Weeks

12:01 21 Jun 22

Andy from Kapala was awesome. Showed up about 15 minutes after I called. He was very professional. Found the problem right away and fixed it. Got the central air up and going just before the Mid-90s roll into Lapeer. Great service indeed. I am glad to have a great local business Like Kapala's in Lapeer. New building. First class equipment and trucks. Great people working for them. If you live around Lapeer give them a call. You won't be disappointed.

Donna Binando

03:11 17 Jun 22

My technician worked very hard to get my air working! I am a satisfied customer!! They have always been professional and friendly and helpful. They get 5 stars from me.

Ashley Klemkow

17:32 07 Jun 22

Requested a quote and Kapala was able to come out quick and gave us a quote at a fair price. Mark the technician they sent was very polite and knowledgeable. Would definitely recommend Kapala.

Terry White

06:22 07 Jun 22

Several of my neighbors have hired Kapala Heating when replacing their old systems and have been very pleased with the quality of services. I stopped by last week to inquire about them sponsoring a local community event, and was pleased how friendly and helpful they were. We are pleased to have Kapala in our neighborhood.

melody wolfe

14:45 02 Jun 22

They were able to schedule us quickly. The communication was excellent. They were on time and polite. Highly recommend Kapala. Andrew was our technician and he connected our gas line to our new heater for our pool.

Debbie Hart

15:12 27 May 22

Brad DeLange (DeLangeLife)

14:18 17 May 22

Great job and super friendly!

dan garr

19:37 13 May 22

Called out for AC issue and talked to Katrina who was very nice and helpful, and had a technician out the very next day. Jason came in and listened to my concerns and quickly found the problem. Was very knowledgeable and polite. Would 100% recommend them.

Shannon Carter

16:37 13 May 22

Tina Crown

14:37 26 Apr 22

Very helpful and explained everything very well

Roger Clemens

23:15 19 Apr 22

Great service. Thanks for coming out on Good Friday.

T Meinhart

21:15 07 Apr 22

It's hard to find a HVAC company that works on fuel oil and Kapala is one of the fee that do. I have a older system that was in the house when I bought it and was having problems with it. They sent out Jason who did who found the problem and got the furnace working until he could get the parts to fix it in. Once the parts came in he came back and finished fixing the furnace. I'm happy with the work that was done, and how fast they came out. I also liked that I received phone calls from Jason when he was on his way and texts. Really a professional company.

Michelle Boisineau

20:12 31 Mar 22

Excellent service, friendly staff. Responds quickly. Reasonable prices. Definitely recommend.

Mary Sauger

18:54 11 Feb 22

Sutmachine8 Sutton

19:48 04 Jan 22

Jason was fast and friendly! Helpful with all my concerns.

Stefanie Boyle

22:39 21 Dec 21

Carl Siivola

20:09 16 Dec 21

The service team worked efficiently and thoroughly to complete the repair job on our furnace. Im considering the annual service plan that may help prevent similar issues in the future. They have specialized instruments and training that go beyond a screw driver and vacuum cleaner to allow them to detect issues harmful to equipment and occupants during periodic inspections.

Jan S

01:37 16 Dec 21

Tim did a great job for me! Nice guy and good work!

Christopher Turner

22:08 13 Dec 21

Dan Tallis

16:09 09 Dec 21

Tim did a very thorough job and explained everything so I could understand. I have always appreciated the professionalism of this company and their customer service is what keeps me as a satisfied customer.

colleen Dewey

14:51 09 Dec 21

Cynde Gray

20:50 06 Dec 21

We had no heat and of course it is the coldest day we have had. They were so polite on the call and immediately gave me an emergency appointment. Within 3 hours of the call Jason was here. Little did we realize that our boiler was burning so hot that it was shutting off from CO. Jason did a great job and literally may have saved our lives. Thank you and Kapala you have a customer for life!

Chris Curtis

18:52 24 Nov 21

Kapala installed a new furnace three years ago for me. They did a great job and was timely and efficient. They have also serviced our furnace (cleaning) and Tim did a fantastic job with that. Highly recommend Kapala Heating & Air Conditioning!

Susan Adkins

23:28 19 Nov 21

Excellent service!

Denice Whiteside

16:19 17 Nov 21

Knowledgeable with our two systems:Carrier furnace and geothermal. Excellent technician. Thorough, efficient and friendly.

Keith Jones

20:54 13 Nov 21

Kent Lawson

21:31 03 Nov 21

Anytime you need heating and air conditioning give them a call

Amber Bader

18:25 26 Jun 21

Janelle Mackowiak

14:12 16 May 21

Everyone at Kapala was great to work with. Super professional, friendly and great to work with. I highly recommend Kapala if you need and heat/AC work done!

Dewayne Heckman

20:52 14 Feb 21

they did call back on the service call everything was fine

Frank Mielke

19:22 27 Dec 20

If you have oil furnace issues the technicians are extremely knowledgeable and thorough. Will get it running as well and safely as possible. Have tried other heating & Cooling Centers but end up returning to them.

Linda Youngblood

22:44 09 Dec 20

Willing to help you - customize your repair needs. Love this place.

FRENCH DRAIN MAN

00:52 11 Oct 20

Very professional. Estimator was detailed and spent a lot of time getting things right.

Don Sherman

10:06 02 Oct 20

Mark provided multiple estimates until we narrowed down our final choices. Brandon the installer was prompt, professional and get in get done approach. Both wore masks during the two days they were on our site. Also, very good use of advanced notifications w texts about what is happening next.

No shame

17:17 28 Aug 20

Called out for a water heater issue, 100 for the service call and wanted over six hundred to fix, bought the part from terry allen for 75 bucks!!! What a rip off

Lapeer Awning & Window

14:47 07 Jul 20

Thanks a Million Kapala for getting us cooled down quickly when our air was going out we appreciate the fast friendly professional service you guys rock!

Albert Havers

06:01 29 Jun 20

I have only dealt with Kapala once and though they made a mistake, they went above and beyond to make things right.First I will say that when you call you will not find a nicer bunch of people. They are always a pleasure to talk to, no matter who I was dealing with. Our conversations were friendly and they were knowledgeable.When our furnace went out last year they came out quickly. There was a misdiagnosis of one of the causes of the furnace being out that resulted in us being without furnace heat (we have a fireplace which helped) for a couple days. When this was realized they apologized, made the necessary repairs and let’s just say they took care of us to make things right in a way most businesses would never dream of. Kapala is first class all the way!The way I look at it is that we are all human and make mistakes now and again. It’s how we respond to those mistakes that makes the difference. Rather than make excuses Kapala stepped up to the plate and went above and beyond to make things right. THANK YOU KAPALA!

Emma Mann

22:25 27 Oct 19

Got the part I needed without telling me I needed a service call because I'm a woman

Sherryll Fodale

14:12 03 Sep 19

Came out to my house after 5:00 (extra charge which totalled $250 for a 5-minute job) because my ac wasn't working. Replaced a fuse and told me I probably needed a new unit ($2800) if I kept blowing fuses.Well it blew another one. I called Michigan 1 and found out that in fact it only needed a new fuse holder -- actually I didn't even need a fuse because I had a breaker so he removed the fuse box completely. Took him an hour charged me $125 and was gone. No problems since.

Tiffany Chene

17:36 22 Jul 19

Excellent customer service! Did a wonderdul job replacing my furnace and central air unit all in one day!

Chris Zarick

14:58 01 Jul 19

Jeremiah White

19:54 13 Jun 19

Alan Curtis

22:53 30 Apr 19

The tech that came to repair our pool heater was knowledgeable and went over every detail looking for our problem. He determined that the issue was dirty contacts. We were please with his commitment to our issue and interest in seeing that the heater was going to work!

Gary Perria

23:58 09 Apr 19

Thanks for giving us consistent heat.

Madison O'Brien

20:31 26 Mar 19

From the salesman to the technicians., these guys are great! They showed up perfectly on time, were extremely kind, hard-working, and completed the job WAY quicker than expected. Because of the age of our house, most installs become harder than they need to be. Luckily, Curt and Duncan were able to seamlessly fix any curve balls they came across. We cannot thank Mark, Curt, and Duncan enough for hooking up A/C to this old home... and just in time for summer! We're beyond grateful, and highly recommend their services!

James Fry

19:58 01 Mar 19

We are very satisfied with the service of Kapala Heating. They replaced our Furnace and A/C very efficiently and at a good price. We do recommend them to anyone needing replacements or service.

Gary Simmons

21:43 13 Feb 19

Could not have asked for a better contractor. Curt and Duncan did a great job on the design of a complete ac ductwork system for our house that previously did not have air conditioning. After design the installation was coordinated with my wife so the location of the registers worked with the layout of our furniture. Their workmanship is top notch and they left the work area clean when the job was complete. Curt and Duncan were professional, courteous and respectful of our house. I felt they installed the system for us as if it were there own home. I would definitely recommend Kapala Heating and Cooling.

Peggy Collins

15:09 04 Oct 18

Katie Parker

15:17 21 Mar 18

Amazing quick, efficient service from nice people !

Andrew Bunting

18:17 26 Feb 18

head in doo doo

01:05 20 Dec 17

paid $20,000 for a complete system in february of 2014. all top end carrier products.....4 zone furnace, heat pump and duct work. i previously had electric baseboard heat in my home. 2 months having everything installed they had to replace the heat pump. by the next fall they had to replace one of the temp sensors and the thermostat. they just recently had to replace the entire control panel, they had to order one and of course they ordered a thermostat instead, had to wait almost another week for the control panel to come in. every time something happens it takes them weeks to diagnose the problem to fix the problem correctly. and come to find out one of the ducts they ran was installed to the incorrect zone. i’m still waiting for them to come out and rig that up somehow so it’s working with the correct zone. i would definitely NOT recommend them for anything. they are NEVER on time and from the conversations i’ve had with them, in my home or on the phone, they do not seem to be knowledgeable at all.

Brian Thompson

17:55 18 Dec 17

Super nice people, I highly recommend 👍

Jane Wilson

18:30 18 Nov 17

Amy “Greysquirrel” R

03:06 08 Sep 17

Always on time and very professional

Neda Payne

15:34 28 Jun 17

Very knowledgeable, on time, thorough and they take the time to explain what's being done and why. They answer all of my questions and make sure I understand the basic workings of my heating system.I feel assured that everything is in good working order when they complete the job.

Tera Johns

15:15 10 Jun 17

Horrible.We had them come out in January to look at two furnaces. Paid over $200 for the estimate. Signed a $311 work order. They came in February to "fix" the furnaces. When he was done he handed me a bill for over $600. Never said the furnace might possibly need a new computer. Didn't ask permission to add on to the plan. I paid the entire balance that day. My husband was livid that they did additional work without notice or permission. After many phone calls back and forth we were able to get some of the money refunded. The owner sent us a nasty email while we were out of town. Returned home to find that the furnace they had fixed was no longer working. (Furnace room is accessible from the garage and we believe may have been entered.) Fast forward to today, we find out the central air, which ran through that furnace system and worked fine last year, no longer works either. Basically we paid this company over $500 to fix a pressure switch on one furnace. They deserve less than one star.

Douglas Dennis

01:11 09 May 17

The furnace is working good

Thomas Taylor

13:28 03 Apr 17

Valerie Graham

13:21 22 Jan 17

Most appreciative of the service man that came to fix our oil-burner furnace on an emergency basis yesterday! He was friendly and knowledgeable; he did a great job! He even put up with our pesky dog that thought he was here to visit him lol!

Malcolm Johnson

23:47 11 Jul 16

The job was done satisfactorily. I would recommend.

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Kapala Heating & Air Conditioning proudly provides HVAC service to Almont, Columbiaville, Hadley, Imlay City, Lake Orion, Lapeer, Metamora, North Branch, and Oxford, MI, and the surrounding communities. Visit our service area page for more coverage details, call us at 810-664-8865, or request service online today.