Customer Testimonials

Amazing HVAC Service

October 19, 2021

“Tom is not just a 5 (on 1-5 scale) but actually a real 10!!! Kapala should be proud of their lead technician who acted as a true trusted advisor for my home and family. He not only solved our immediate heating and cooling crisis, he went beyond the typical service call and helped create a technical roadmap for a more energy efficient, resilient and comfortable future. Amazing… and THANKS TOM!!” –Tim H.

Air Purification Unit Installation

January 4, 2021

Thank you, Janet! I really believe the RGF Plug in Plus air purification units that were recently installed kept our volunteers and families safe from all viruses this year at Holiday Depot. The units made us, me, feel so much more comfortable this year. I was happy to be able to continue our mission for families this year.

– Debbie

Air Conditioning Installation in Columbiaville, MI 48421

July 30, 2020

Chris, Zach, and Curt did a fantastic job installing my AC! I felt bad for them because it was in the 90’s that day. Very pleased with your company and workers. I am passing that on to others. Thank you!

– Rhonda S.

Air Conditioner Installation in MI 48412

July 7, 2020

Our home (2400 Sq.Ft.), has boiler heat and we have always used window air conditioners. I requested 4 appraisals. Asking questions from all (i.e. installation specifics, equipment warranty, manufacturer, etc.). Kapala was the only one that satisfied my inquiries and the only one suggesting that they keep all cooling within the interior of my home when possible, protecting them from the elements.

My AC split unit installation was done by Curt and Zach. Two very particular, professional and caring individuals. Their work was impeccable! The fact that Kapala didn’t rush them to hurry the job like some companies do; was a real asset.

So the bottom line is, when I need heating and/or AC services again I’ll find Curt and Zach wherever they are. Thanks again Kapala Heating and Air Conditioning for having such a fantastic team.

– Paul R.

Other Installation in Ortonville, MI 48462

May 19, 2020

“Yesterday I had ultra-violet light bulbs installed on my furnace that your team installed a few years back, and just want to say how impressed I was with Curt and Brendan on the initial installation and Tom with yesterday’s installation! Working with Mark Butzu has also been a great experience setting everything up and being able to answer all our questions! You have a great team! We are also on the Comfort Rewards service program and did not want to leave out the technicians that have also taken care of our system!!!”

-Mark & Jill R.

Gas Furnace Installation in Lapeer, MI 48446

February 14, 2020

“Our boiler broke beyond repair and converting to a gas furnace was a big choice because of the cost. We are glad we chose Kapala. Curt and Brendan worked very hard and did a great job. We couldn’t be happier with our choice and the work that was done. Chris did a great job explaining what we needed and helped us through the purchasing process. One day while I was working, they even looked after my dog. 🙂 I would absolutely 100% refer my friends and family to Kapala.”

– Ryan A.

Gas Furnace Maintenance in Lapeer, MI 48446

November 20, 2019

“Super friendly! Listened to my concerns and executed a solution in a timely manner! Would recommend him to anyone!”

– Carissa D.

Thanks For My Furnace Repair!

January 26, 2019

Thanks once again for coming out early on this bitterly cold and blustery day, then crawling into the nastiest crawlspace ever to diagnose and get furnace working temporarily until a new controller board arrives. Prices were given up front and were fair too.

– John S.

Would Call Them Again!

June 2, 2018

The guys were very professional and cleaned up after themselves. Would call them back anytime.

– Donna H.

Great Company!

April 19, 2018

Great Company! They came within 2 days of calling and installed a new furnace and A/C! My wife was 8 months pregnant at the time in the summer (July 17’) and they were prompt, professional and stand by their work! Highly recommend!

– Fred A.

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Kapala Heating & Air Conditioning

4.5

Based on 47 reviews

See all reviews Write a review

Sutmachine8 Sutton

19:48 04 Jan 22

Jason was fast and friendly! Helpful with all my concerns.

Stefanie Boyle

22:39 21 Dec 21

Carl Siivola

20:09 16 Dec 21

The service team worked efficiently and thoroughly to complete the repair job on our furnace. Im considering the annual service plan that may help prevent similar issues in the future. They have specialized instruments and training that go beyond a screw driver and vacuum cleaner to allow them to detect issues harmful to equipment and occupants during periodic inspections.

Jan S

01:37 16 Dec 21

Tim did a great job for me! Nice guy and good work!

Christopher Turner

22:08 13 Dec 21

Dan Tallis

16:09 09 Dec 21

Tim did a very thorough job and explained everything so I could understand. I have always appreciated the professionalism of this company and their customer service is what keeps me as a satisfied customer.

colleen Dewey

14:51 09 Dec 21

Cynde Gray

20:50 06 Dec 21

We had no heat and of course it is the coldest day we have had. They were so polite on the call and immediately gave me an emergency appointment. Within 3 hours of the call Jason was here. Little did we realize that our boiler was burning so hot that it was shutting off from CO. Jason did a great job and literally may have saved our lives. Thank you and Kapala you have a customer for life!

Donna Binando

21:03 30 Nov 21

The technicians at Kapala have always been professional and friendly and helpful. They get 5 stars from me.

Chris Curtis

18:52 24 Nov 21

Kapala installed a new furnace three years ago for me. They did a great job and was timely and efficient. They have also serviced our furnace (cleaning) and Tim did a fantastic job with that. Highly recommend Kapala Heating & Air Conditioning!

Susan Adkins

23:28 19 Nov 21

Excellent service!

Denice Whiteside

16:19 17 Nov 21

Knowledgeable with our two systems:Carrier furnace and geothermal. Excellent technician. Thorough, efficient and friendly.

Keith Jones

20:54 13 Nov 21

Kent Lawson

21:31 03 Nov 21

Anytime you need heating and air conditioning give them a call

Amber Bader

18:25 26 Jun 21

Janelle Mackowiak

14:12 16 May 21

Everyone at Kapala was great to work with. Super professional, friendly and great to work with. I highly recommend Kapala if you need and heat/AC work done!

Dewayne Heckman

20:52 14 Feb 21

they did call back on the service call everything was fine

Frank Mielke

19:22 27 Dec 20

If you have oil furnace issues the technicians are extremely knowledgeable and thorough. Will get it running as well and safely as possible. Have tried other heating & Cooling Centers but end up returning to them.

Linda Youngblood

22:44 09 Dec 20

Willing to help you - customize your repair needs. Love this place.

FRENCH DRAIN MAN

00:52 11 Oct 20

Very professional. Estimator was detailed and spent a lot of time getting things right.

Don Sherman

10:06 02 Oct 20

Mark provided multiple estimates until we narrowed down our final choices. Brandon the installer was prompt, professional and get in get done approach. Both wore masks during the two days they were on our site. Also, very good use of advanced notifications w texts about what is happening next.

No shame

17:17 28 Aug 20

Called out for a water heater issue, 100 for the service call and wanted over six hundred to fix, bought the part from terry allen for 75 bucks!!! What a rip off

Lapeer Awning & Window

14:47 07 Jul 20

Thanks a Million Kapala for getting us cooled down quickly when our air was going out we appreciate the fast friendly professional service you guys rock!

Albert Havers

06:01 29 Jun 20

I have only dealt with Kapala once and though they made a mistake, they went above and beyond to make things right.First I will say that when you call you will not find a nicer bunch of people. They are always a pleasure to talk to, no matter who I was dealing with. Our conversations were friendly and they were knowledgeable.When our furnace went out last year they came out quickly. There was a misdiagnosis of one of the causes of the furnace being out that resulted in us being without furnace heat (we have a fireplace which helped) for a couple days. When this was realized they apologized, made the necessary repairs and let’s just say they took care of us to make things right in a way most businesses would never dream of. Kapala is first class all the way!The way I look at it is that we are all human and make mistakes now and again. It’s how we respond to those mistakes that makes the difference. Rather than make excuses Kapala stepped up to the plate and went above and beyond to make things right. THANK YOU KAPALA!

Emma Mann

22:25 27 Oct 19

Got the part I needed without telling me I needed a service call because I'm a woman

Sherryll Fodale

14:12 03 Sep 19

Came out to my house after 5:00 (extra charge which totalled $250 for a 5-minute job) because my ac wasn't working. Replaced a fuse and told me I probably needed a new unit ($2800) if I kept blowing fuses.Well it blew another one. I called Michigan 1 and found out that in fact it only needed a new fuse holder -- actually I didn't even need a fuse because I had a breaker so he removed the fuse box completely. Took him an hour charged me $125 and was gone. No problems since.

Tiffany Chene

17:36 22 Jul 19

Excellent customer service! Did a wonderdul job replacing my furnace and central air unit all in one day!

Chris Zarick

14:58 01 Jul 19

Jeremiah White

19:54 13 Jun 19

Alan Curtis

22:53 30 Apr 19

The tech that came to repair our pool heater was knowledgeable and went over every detail looking for our problem. He determined that the issue was dirty contacts. We were please with his commitment to our issue and interest in seeing that the heater was going to work!

Gary Perria

23:58 09 Apr 19

Thanks for giving us consistent heat.

Madison O'Brien

20:31 26 Mar 19

From the salesman to the technicians., these guys are great! They showed up perfectly on time, were extremely kind, hard-working, and completed the job WAY quicker than expected. Because of the age of our house, most installs become harder than they need to be. Luckily, Curt and Duncan were able to seamlessly fix any curve balls they came across. We cannot thank Mark, Curt, and Duncan enough for hooking up A/C to this old home... and just in time for summer! We're beyond grateful, and highly recommend their services!

James Fry

19:58 01 Mar 19

We are very satisfied with the service of Kapala Heating. They replaced our Furnace and A/C very efficiently and at a good price. We do recommend them to anyone needing replacements or service.

Gary Simmons

21:43 13 Feb 19

Could not have asked for a better contractor. Curt and Duncan did a great job on the design of a complete ac ductwork system for our house that previously did not have air conditioning. After design the installation was coordinated with my wife so the location of the registers worked with the layout of our furniture. Their workmanship is top notch and they left the work area clean when the job was complete. Curt and Duncan were professional, courteous and respectful of our house. I felt they installed the system for us as if it were there own home. I would definitely recommend Kapala Heating and Cooling.

Peggy Collins

15:09 04 Oct 18

Katie Parker

15:17 21 Mar 18

Amazing quick, efficient service from nice people !

Andrew Bunting

18:17 26 Feb 18

head in doo doo

01:05 20 Dec 17

paid $20,000 for a complete system in february of 2014. all top end carrier products.....4 zone furnace, heat pump and duct work. i previously had electric baseboard heat in my home. 2 months having everything installed they had to replace the heat pump. by the next fall they had to replace one of the temp sensors and the thermostat. they just recently had to replace the entire control panel, they had to order one and of course they ordered a thermostat instead, had to wait almost another week for the control panel to come in. every time something happens it takes them weeks to diagnose the problem to fix the problem correctly. and come to find out one of the ducts they ran was installed to the incorrect zone. i’m still waiting for them to come out and rig that up somehow so it’s working with the correct zone. i would definitely NOT recommend them for anything. they are NEVER on time and from the conversations i’ve had with them, in my home or on the phone, they do not seem to be knowledgeable at all.

Brian Thompson

17:55 18 Dec 17

Super nice people, I highly recommend 👍

Jane Wilson

18:30 18 Nov 17

Amy “Greysquirrel” R

03:06 08 Sep 17

Always on time and very professional

Neda Payne

15:34 28 Jun 17

Very knowledgeable, on time, thorough and they take the time to explain what's being done and why. They answer all of my questions and make sure I understand the basic workings of my heating system.I feel assured that everything is in good working order when they complete the job.

Tera Johns

15:15 10 Jun 17

Horrible.We had them come out in January to look at two furnaces. Paid over $200 for the estimate. Signed a $311 work order. They came in February to "fix" the furnaces. When he was done he handed me a bill for over $600. Never said the furnace might possibly need a new computer. Didn't ask permission to add on to the plan. I paid the entire balance that day. My husband was livid that they did additional work without notice or permission. After many phone calls back and forth we were able to get some of the money refunded. The owner sent us a nasty email while we were out of town. Returned home to find that the furnace they had fixed was no longer working. (Furnace room is accessible from the garage and we believe may have been entered.) Fast forward to today, we find out the central air, which ran through that furnace system and worked fine last year, no longer works either. Basically we paid this company over $500 to fix a pressure switch on one furnace. They deserve less than one star.

Douglas Dennis

01:11 09 May 17

The furnace is working good

Thomas Taylor

13:28 03 Apr 17

Valerie Graham

13:21 22 Jan 17

Most appreciative of the service man that came to fix our oil-burner furnace on an emergency basis yesterday! He was friendly and knowledgeable; he did a great job! He even put up with our pesky dog that thought he was here to visit him lol!

Malcolm Johnson

23:47 11 Jul 16

The job was done satisfactorily. I would recommend.

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Kapala Heating & Air Conditioning proudly provides HVAC service to Almont, Columbiaville, Hadley, Imlay City, Lake Orion, Lapeer, Metamora, North Branch, and Oxford, MI, and the surrounding communities. Visit our service area page for more coverage details, call us at 810-664-8865, or request service online today.